Pain Institute of South Jersey
Frequently Asked Questions
Answers to these frequently asked questions are intended to provide brief information about our office policies. If you would like to speak with us regarding any of these topics, do not hesitate to call us.
All You Need to Know
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What days are you open?
Our office is open Monday through Friday and Saturday is for sick appointments only. As our daily schedule is subject to change, please call to confirm office hours.
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Are you accepting new patients?
Yes, we welcome new patients. -
What do I need to bring to my first appointment?
Please bring any X-ray films or the results of prior diagnostic testing related to your pain condition. -
How do we contact the doctor after hours?
Our medical providers are available 24 hours a day. Call the office at (856) 751-7799 and leave a message with our answering service. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day.
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911. -
How often should I be seen in the office?
Visit schedules will vary depending on your individual characteristics and your specific needs. We will discuss the expected length and duration of follow up visits during your initial consultation. -
Do you accept my health insurance plan?
We participate with most major health insurance plans. If you have new insurance information or updated contact information, please call the office at (856) 751-7799 to let us know prior to your appointment. -
Do you accept Worker's Compensation or Motor Vehicle Injury claims?
Yes, our office accepts both claims however, it's very important that you let our staff know that you have a work-related or motor vehicle-related injury when you make your appointment so that we can obtain all necessary authorizations. -
Do I need to obtain a referral prior to making an appointment?
Many insurance providers will only cover specialist visits with a prior referral from your primary care physician. Please check with your insurance company to determine whether a referral is required. -
How do I obtain a prescription refill?
Please call our main office number and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. -
Does my procedure require a pre-certification?
Most insurance companies require a pre-certification for most procedures. Our office will initiate the pre-certification for your procedure at the time of your office visit and will notify you when the procedure has been approved. -
What if I am sick or on antibiotics the day of my procedure?
Please notify the office if you are sick or on antibiotics. Your procedure may need to be rescheduled for a later date when your antibiotic course has been completed or the infection has been resolved.
Disclaimer: This web site is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.
